ERH
Easy Reservation Hub
Guest Knowledge Base

Frequently Asked Questions

Everything you need to know about your luxury coastal stay, suite accommodations, amenities, and policies.

Standard check-in begins at 3:00 PM, and check-out is at 12:00 PM (Noon). If your flight arrives early or you wish to extend your departure, please inform our booking support team in advance. We offer complimentary early check-in and late check-out whenever suite availability allows, plus complete access to our pool and spa lounges while luggage is secured.

Direct reservations made via Easy Reservation Hub offer flexible cancellation up to 48 hours prior to 3:00 PM on your scheduled arrival date with full refund. Non-refundable promotional or seasonal holiday packages have specific terms clearly noted during reservation.

Guests who reserve directly on our website enjoy our Best Rate Guarantee, complimentary artisan breakfast for two every morning, chilled French champagne and handmade macarons upon check-in, priority suite upgrades, and 20% savings on Soma Vitality Spa treatments.

Yes. Unlimited access to the heated rooftop infinity pool, private sun deck loungers, and our 24/7 Technogym fitness studio is fully included for all registered hotel guests. Hydrotherapy stone pools and thermal steam suites are complimentary; specialty personalized massage treatments and private cabanas may be reserved with the spa support desk.

Yes, L’Azur Restaurant and the Starlight Rooftop Lounge welcome both resident and visiting guests. Due to high demand for sunset dinner sittings, advance reservations are strongly recommended and can be secured through our dining reservations team.

Absolutely. Master Chef Julian Mercier and our culinary team take immense pride in crafting bespoke multi-course menus tailored to any dietary preference, allergy, or spiritual consideration. Please inform us at booking so our kitchen can prepare personalized ingredients.

Easy Reservation Hub is located approximately 35 minutes from Los Angeles International (LAX) and 50 minutes from San Diego International (SAN). Private chauffeur airport transfers in our fleet of Mercedes-Benz S-Class or Cadillac Escalades can be arranged round-the-clock.

Yes. We offer 24/7 secured underground valet parking. Complimentary high-speed Tesla Superchargers and universal Level 2 EV charging docks are provided for all overnight guests.

We welcome well-mannered canine guests up to 35 lbs in designated garden suites and villas. Our Canine Pampering Package includes an orthopedic plush bed, handcrafted organic treats, porcelain food bowls, and walking assistance via our guest support team.

Yes. Our resort features oceanfront clifftop lawns, the crystal-walled Easy Reservation Hub Ballroom accommodating up to 250 guests, and private executive boardrooms with panoramic ocean views. Full property buyouts are also available.
Personal Assistance

Have a Unique Request or Inquiry?

Our 24/7 Booking Assistance desk is delighted to answer any question, coordinate special arrival requests, or arrange private suites.

Private Guest Invitations

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Receive exclusive seasonal suites offers, complimentary private dining upgrades, and prioritized reservations.

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